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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Just installed a new Soundstation Duo in our conference room on an analog line. The phone icon is showing that the line is connected, however I cannot make or receive calls. I can dial a number, but there is no dial tone and no ringing. 

 

How do I tell if the phone is in PSTN mode? I've logged in to the utility under the Administrator and couldn't find the mode setting.

4 REPLIES 4
HP Recommended

Hello SaraTC,

welcome to the Polycom Community.

Did you follow the User Guide => here <= as it explains how to setup the unit in PSTN mode on page 2.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have followed the instructions. Page 2 of the manual does not explain how to make sure the device itself is in PSTN mode, only how to set up a device that is already in PSTN mode. 

HP Recommended

hello polycom,

 

We are using polycom sound station duo in our office. when we connected to LAN as IP phone. the voice is clearly received by both the ends. 

When i connected to PSTN line. only 3 out of 5 voice(Words) are clearly receivable on another end. 3 Words are receiving in a normal manner. 2 words are received with very low sound. please kindly support us to change the settings.

 

We tested the landline cable with normal analog phone voice received at both ends or clear

 

HP Recommended

Hello Muthu kumar,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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