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Soundstation Duo setup help- analog phone

SaraTC
Occasional Visitor

Soundstation Duo setup help- analog phone

Just installed a new Soundstation Duo in our conference room on an analog line. The phone icon is showing that the line is connected, however I cannot make or receive calls. I can dial a number, but there is no dial tone and no ringing. 

 

How do I tell if the phone is in PSTN mode? I've logged in to the utility under the Administrator and couldn't find the mode setting.

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation Duo setup help- analog phone

Hello SaraTC,

welcome to the Polycom Community.

Did you follow the User Guide => here <= as it explains how to setup the unit in PSTN mode on page 2.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
SaraTC
Occasional Visitor

Re: Soundstation Duo setup help- analog phone

I have followed the instructions. Page 2 of the manual does not explain how to make sure the device itself is in PSTN mode, only how to set up a device that is already in PSTN mode. 

Message 3 of 5
Muthu kumar
Occasional Visitor

PSTN connection issue

hello polycom,

 

We are using polycom sound station duo in our office. when we connected to LAN as IP phone. the voice is clearly received by both the ends. 

When i connected to PSTN line. only 3 out of 5 voice(Words) are clearly receivable on another end. 3 Words are receiving in a normal manner. 2 words are received with very low sound. please kindly support us to change the settings.

 

We tested the landline cable with normal analog phone voice received at both ends or clear

 

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: PSTN connection issue

Hello Muthu kumar,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5