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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-21-2011 08:57 AM

HP Recommended

Using a 2201-03308-103-H

 

Works fine. But doesn't ring, regardsless of the ringer volume setting switch on the bottom of the device.

You have to take a call blind, when somone is trying to call the soundstation.

 

Im using the Soundstation (no warranty left) on a Siemens HighPath 3000 telephone system (analog Port).

Hope you can help. Best regards, Oliver Schumann. 

3 REPLIES 3

‎10-24-2011 09:15 AM

HP Recommended

I would move the SS to a known good CO line port and test.

Sometimes, analog station ports can send low ring voltage or a pattern not recognized by the SS.  For instance and internal call may send a double short ring which may not be long enough to trip the SS to ring.

Try the phone on a outside line and see what happens.

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‎10-24-2011 10:20 AM

HP Recommended

Hello isle-gmbh,

 

welcome to the Polycom Community.

 

Did this unit ever work or does it just not work on the HiPath?

 

Did you try as suggested an external call to that extension rather than an internal or the other way round?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-30-2011 03:13 PM

HP Recommended

You can also test the Analog line with a Known-working analog phone (home phone) or butt set to see if it is good.

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