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Soundstation does not ring

isle-gmbh
Occasional Visitor

Soundstation does not ring

Using a 2201-03308-103-H

 

Works fine. But doesn't ring, regardsless of the ringer volume setting switch on the bottom of the device.

You have to take a call blind, when somone is trying to call the soundstation.

 

Im using the Soundstation (no warranty left) on a Siemens HighPath 3000 telephone system (analog Port).

Hope you can help. Best regards, Oliver Schumann. 

Message 1 of 4
3 REPLIES 3
chris81874
Polycom Employee

Re: Soundstation does not ring

I would move the SS to a known good CO line port and test.

Sometimes, analog station ports can send low ring voltage or a pattern not recognized by the SS.  For instance and internal call may send a double short ring which may not be long enough to trip the SS to ring.

Try the phone on a outside line and see what happens.

Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation does not ring

Hello isle-gmbh,

 

welcome to the Polycom Community.

 

Did this unit ever work or does it just not work on the HiPath?

 

Did you try as suggested an external call to that extension rather than an internal or the other way round?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
amobley118
Frequent Advisor

Re: Soundstation does not ring

You can also test the Analog line with a Known-working analog phone (home phone) or butt set to see if it is good.

Message 4 of 4