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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-03-2012 10:06 AM

HP Recommended

First post 🙂

 

I have just purchased 2x soundstation2 for use with a Splicecom Callserver 5100, which supports BT and DTMF caller id types. If both are set to DTMF, I just see 'Incoming Call No Caller ID Message 1' and if set to BT the phone rings once then cuts off. All of my other phones (interquarz, BT DECT) show caller ID with the standard setting, i.e. not specifying BT or DTMF.

 

From other posts it seems that the caller id requirements do not match many systems. Any suggestions?

 

Marcus

1 REPLY 1

‎05-03-2012 10:20 AM

HP Recommended

Hello Marcus,

 

welcome to the Polycom Community.

 

According to the FAQ PDF => here <= it should support the following:

 

SoundStation2 supports a variety of Caller ID standards allowing this feature to be used worldwide. The standards
supported include Bellcore Standard Type I, ETSI, DTMF and BT

 

Maybe best to speak to your Polycom Reseller to bring this to the attention of the Polycom Support Team.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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