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Soundstation2 mobile phone device cable

Occasional Visitor

Soundstation2 mobile phone device cable

Hope someone can help me.


I have a Soundstation 2 and, having just removed all the landlines from the office, got a 2457-19047-001 Rev. B - Mobile Phone Device Cable to use with my mobile phone.


However, even though the speaker works nicely, the mics don't pick up anything, and it seems to use the mic from the mobile phone instead.  I've tried this on a blackberry and an android phone and both act the same.


Any suggestions?

Message 1 of 3
Polycom Employee & Community Manager

Re: Soundstation2 mobile phone device cable

Hello JohnBee,

welcome to the Polycom Community.

Which side of the cable are you plugging in ?


iPhone or Generic and have you tried the other way ?


Also what Phone do you have?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
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web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 2 of 3
Occasional Visitor

Re: Soundstation2 mobile phone device cable



The phone is a Blackberry 9900, but I've also tried it on an HTC one M9 with the same results.


I've tried both the generic and iPhone plugs

Message 3 of 3