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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Tengo un soundstation2w el cual se bloquea el Polycom no puedo presionar ninguna tecla
Alguien me puede ayudar
5 REPLIES 5
HP Recommended

Hello @antonhymcgrady ,

 

Welcome to the Poly Community.


We only speak English in this community.

 

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Y que no me pueden responder o dime a dónde me dirijo para que me hablen en español
HP Recommended

Hello @antonhymcgrady ,

 

The whole Poly Community is within English apart from specific sections which are Chinese, Japanese and Korean.

 

There is no Spanish speaking support and your product is no longer sold and no longer supported. If you post the Serial usually starting with 0F I can potentially lookup who sold this and when.

 

Not knowing if this is a new issue or a day 1 issue I assume the unit is defective and only an RMA will help.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
El número de serie del Polycom es 0G021708671A1 y el serie de la base inalámbrica es 0G021713674C9 te agradezco
HP Recommended

Hello @antonhymcgrady ,

 

Centro de Conectividad SA de CV sold according to our records this device around 19/06/2017.

 

Have you yet removed the battery from the actual phone?

 

The next step is to work with Centro de Conectividad SA de CV.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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