Plantronics + Polycom. Now together as Poly Logo

Sounstation VTX1000 issues

Occasional Visitor

Sounstation VTX1000 issues

Hi all,

I have an issue with one of our VTX1000 Soundstations.


1. The external mics are really low in terms of loudness. A mic test doesnt show me voice recognition. When I knock the table with the mics I can see a bit of sound coming in but thats it. I cant increase the mic level.


2. I though an update might fix the issue so I entered the dial in number from the support page but its only ringing for some time and then says that nobody picks up. Does anybody have numbers for Germany / Europe I can try?





Message 1 of 2
Polycom Employee & Community Manager

Re: Sounstation VTX1000 issues

Hello @Matt666 ,


Welcome to the Poly Community.

Most likely the unit needs an RMA. A software update will not fix this. As we do not have the serial I cannot look up the age of the unit and who the reseller could be.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2