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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I still recieve and place calls via my soundstation2, but the system seems to be stuck on mute.  The increase and decrease volume buttons still function, but will only alter the volume of the ringtone.

Additionally, the 0 button seems to not work. 

 

All other buttons on pad seem to respond to being pressed.  Am I looking at a faulty hardware issue?

3 REPLIES 3
HP Recommended

Hello @Jrakosi,

welcome to the Polycom Community.

Its always useful to provide a bit of background information on a product:

  • Is this a brand new unit or a used unit?
  • Have you purchased this from new or have you purchased this from used?
  • What is the serial of the unit so we can lookup the age?
  • Since when is this an issue or has it always been an issue?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The unit was bought new last week.  Hooked up for the first time yesterday, which is when this issue was found.  SN: 0H18172700EF

HP Recommended

Hello @Jrakosi,

WESTCON-CANADA sold this unit back in 21/09/2017 so please work with them for an RMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.