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VTX-1000 Interface Module Cable

SOLVED
RV
Occasional Visitor

VTX-1000 Interface Module Cable

Hi,

 

The cable interconnecting the VTX-1000 unit with the interface module has worn out.  Does anyone know if I need to buy the cable from Polycom or if a generic network cable will suffice?

 

I tried a Cat-5 cable - powers up the unit but no dial tone.  Tried to connect a Cat-6 cable but it couldn't fit owing to the rim of the cable.

 

Any advice will be helpful!

 

 

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VTX-1000 Interface Module Cable

Hello RV,

welcome to the Polycom Community.

Polycom does not recommend to use third party cabling and therefore offers the following:

 

2457-07690-001

Cable - Power Supply to Console Cable, 6.4m/21ft for use with SoundStation VTX 1000 ONLY.

2457-07690-002

Cable - Power Supply to Console Cable, 15.1m/50ft for use with SoundStation VTX 1000 ONLY.

 

Please work with a Polycom reseller to obtain the correct replacement parts.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: VTX-1000 Interface Module Cable

Hello RV,

welcome to the Polycom Community.

Polycom does not recommend to use third party cabling and therefore offers the following:

 

2457-07690-001

Cable - Power Supply to Console Cable, 6.4m/21ft for use with SoundStation VTX 1000 ONLY.

2457-07690-002

Cable - Power Supply to Console Cable, 15.1m/50ft for use with SoundStation VTX 1000 ONLY.

 

Please work with a Polycom reseller to obtain the correct replacement parts.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
RV
Occasional Visitor

Re: VTX-1000 Interface Module Cable

 

Thanks - This was the reply I was hoping for.

Message 3 of 3