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Voicestation 300 No dial tone

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Occasional Visitor

Voicestation 300 No dial tone

Hi. I have just purchased a Voicestation 300. It appears to start up OK, but there is no dial tone. I have tried it on 2 unrelated analogue lines, which work fine with normal phones. The main unit powers up, beeps when you dial, etc., but no dial tone (and cannot ring out or in).

 

I notice the power supply is not quite the same as in the manuals - it has only 2 phone line inputs and what looks like an audio plug, but it is clearly marked for Vocestation 300 (and 500). SN H81219D23D79

 

I can imagine the problem is in the cable, the supply, the main unit or it just is not compatible with UK analogue liens for some reason.

 

Does anybody have any suggestion before I return this?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Voicestation 300 No dial tone

Hello Ant,

welcome to the Polycom Community.

Has this unit been purchased in the UK and did it come with a UK phone plug or is any adaptor used ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: Voicestation 300 No dial tone

It was purchased in the UK with UK phone plug.

 

However I have solved the problem - which may be helpful for others. It appears the supplied UK phone plug cable has more wiring connected than standard analogue cables - but I was using the existing cable attached to the wall socket, which is an obvious thing to do. Once I used the supplied cable, everything works perfectly!

Message 3 of 4
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Polycom Employee & Community Manager

Re: Voicestation 300 No dial tone

Hello ant,

 

more likely the western plug of the existing cable that you plugged into the Voice Station 300 was not wired the US way with the 2 middle pins used.

 

Best regards

 

Steffen Baier

 

 

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4