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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-26-2016 07:35 PM

HP Recommended

Hi everybody, I have an Voicestation 500, when I connect all the device doesn't operate, onle 3 leds stills on in green color, I  checked all wires but it's ok, but can't use the device, no dial tone, any button is idle, help please

4 REPLIES 4

‎07-27-2016 12:33 AM

HP Recommended

Hello pisco27,

welcome to the Polycom Community.

Its always useful if you provide some kind of details like if this is a brand new unit or an used unit just purchased or an older unit which stopped working suddenly.

 

Also provide the serial number from the bottom of the unit so we can check our internal records.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-02-2016 01:52 PM

HP Recommended

Hi!

Mi device was new, purchased in december 2014

serial number 0004F26E28C1

 

I need a service center in Mexico City

 

Best regards

 

Jose

Was this reply helpful? Yes No

‎08-04-2016 01:32 AM

HP Recommended

Hello Jose,

This unit was sold via CENTRO DE CONECTIVIDAD, S.A. DE C.V / COMMLOGIK (CALA) back in 04/09/2014

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-04-2016 11:53 AM

HP Recommended

Ok Steffen, thanks so much!

Was this reply helpful? Yes No
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