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What are the voltages in the console cable for SoundStation2?

Advisor

What are the voltages in the console cable for SoundStation2?

Hello,

 

I would like to check if my universal module is working correctly.  So, I wanted to know the voltage on the eight wires inside the console cable (the "ethernet" cable which plugs in the RJ45 sockets).

 

Thanks in advance.

 

Message 1 of 8
7 REPLIES 7
Polycom Employee & Community Manager

Re: What are the voltages in the console cable for SoundStation2?

Hello FMadm,

welcome to the Polycom Community.

I am quite sure we do not provide this information as the Power supply itself is a safety component and are considered to be non-repairable, especially non-repairable by a customer.

 

In addition you mention the term Ethernet cable.

 

It is of utter importance not to use a standard ethernet cable as the originally supplied cable has an extra safety measure on the actual plugs preventing the cable to be plugged into a Network port.

 

I suggest you work with your Polycom reseller on purchasing a replacement module if it no longer powers your SoundStation 2.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Message 2 of 8
Advisor

Re: What are the voltages in the console cable for SoundStation2?

Hi Steffen,

 

Please don't get too sensitive :)  I'm not going to repair anything.

 

To make a long story short, I have recently found that several electronic devices (not only limited to Polycom products) behaved strangely.  They ARE powered on, but behaved strangely.

 

Finally, I found their power supplies provide a voltage value a lot higher than indicated, eg 19V instead of 12V, etc.

 

So I'm doing a sort of routine inspection to everything, or a prevention if you like, and change defected power supplies if needed before the problem is going too worse.

 

I have already found some readings but I just had no idea what ranges of voltage they are supposed to be.

 

About the "Ethernet cable", don't worry, I have no intention to use it as normal cable elsewhere other than for our SoundStations.  You said that it "has an extra safety measure on the actual plugs preventing the cable to be plugged into a Network port", I don't know, I have never tried.  Is it true?  Or did you say so just to frighten customers off to make sure they won't do things you don't like?

 

You know what, we hate dishonest providers or providers which consider their customers stupid guys.  If we found you are lying, we will leave.

Message 3 of 8
Polycom Employee & Community Manager

Re: What are the voltages in the console cable for SoundStation2?

Hello FMadm,

I am unsure what you are instigating but if you use the originally supplied cable you will not be able to plug this into a regular RJ45 socket or a PC network port as it hosts an extra "nose" on the side of the plugs.

 

This is to prevent damage to a PC Network card or PC port.

 

Please feel free to test this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 8
Advisor

Re: What are the voltages in the console cable for SoundStation2?

Hi Steffen,

 

You are unsure because you did not read my first message carefully.  I said "I wanted to know the voltage on the eight wires inside the console cable" but then you started to think a lot of things other than the obvious question.

 

I did not write I'm plugging it into our network.  You said it.

 

There's a thing called "multimeter", you know.  I can test the voltage on the wires of the console cable in order to check voltage output from the module.  This is the "investigation".

 

Is it clearer now?

Message 5 of 8
Highlighted
Polycom Employee & Community Manager

Re: What are the voltages in the console cable for SoundStation2?

Hello FMadm,

 

hopefully below clears up all questions:

 

  1. We do not provide this information as the Power supply itself is a safety component and are considered to be non-repairable, especially non-repairable by a customer.


    We Polycom, do not disclose the details for any voltages or Pin Out's

  2. It is of utter importance not to use a standard ethernet cable as the originally supplied cable has an extra safety measure on the actual plugs preventing the cable to be plugged into a Network port.

    We Polycom, do advise to only use the originally supplied cable as you will not be able to plug this into a regular RJ45 socket or a PC network port as it hosts an extra "nose" on the side of the plugs

    This is to prevent damage to a PC Network card or PC port.

Cable.PNG

 

I hope above ensures yourself that the Polycom cable supplied is a special cable and set's the correct expectations that we do not share any wiring or electrical details.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 8
gah
Occasional Visitor

Re: What are the voltages in the console cable for SoundStation2?

I don't know about other ones, but the NorStar power adaptor has electronic circuits besides just a power supply.

 

The supply voltage through the cable is before the regulator, (which is in the phone) so the actual voltage

doesn't matter so much.  The regulator in the power module outputs 12V, so the input should be somewhat

higher than that.  (That is to power the circuits in the power module.)

 

Buy a used module if you need to replace one.

 

I think you confused them mentioning ethernet. Not all RJ45 cables are ethernet.

 

The cable is wired straight through, though.

Message 7 of 8
gah
Occasional Visitor

Re: What are the voltages in the console cable for SoundStation2?

Many power supplies output a higher voltage unloaded.

 

But 19V is about right for the input to a 12V regulator. 

Message 8 of 8