I have a polycom conference phone which has been attached to our voIP network for 7 years via VG224 interface. For the first time our staff is attempting to join more than 2 participants on a conf call. Til this point it's always been 2 at most and there hasn't ever been a problem. When we attempt to join 3 or more it's not allowing.
Dial 1st participant, advise you are going to join the next
Push "Flash" and dial next participant
Push "Flash" + * + 4 to join all parties.
If I press flash again, nothing happens. All three of us are still in the conference.
Any help/guidance is appreciated. Thanks in advance!
Hello @asiross ,
Welcome to the Poly Community.
I have moved this post as this is an analog conference phone and most likely you need to work with the provider who installed the VG224 gateway.
From the PSTN FAQ >here<:
Oct 20, 2011 Question: How can I setup a conference or how many participants can be in the conference?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.