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# of conference participants for polycom conference phone

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Occasional Visitor

# of conference participants for polycom conference phone

Hello,

 

I have a polycom conference phone which has been attached to our voIP network for 7 years via VG224 interface. For the first time our staff is attempting to join more than 2 participants on a conf call. Til this point it's always been 2 at most and there hasn't ever been a problem. When we attempt to join 3 or more it's not allowing. 

 

Steps:

Push On

Dial 1st participant, advise you are going to join the next

Push "Flash" and dial next participant

Push "Flash" + * + 4 to join all parties. 

 

If I press flash again, nothing happens. All three of us are still in the conference. 

 

Any help/guidance is appreciated. Thanks in advance!

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1 REPLY 1
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Polycom Employee & Community Manager

Re: # of conference participants for polycom conference phone

Hello @asiross ,

 

Welcome to the Poly Community.

I have moved this post as this is an analog conference phone and most likely you need to work with the provider who installed the VG224 gateway.

 

From the PSTN FAQ >here<:

 

Oct 20, 2011 QuestionHow can I setup a conference or how many participants can be in the conference?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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