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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-06-2012 04:17 AM

HP Recommended

Dear,

I have problem in my soundstaion that it is received call normally but I can't dial from it after place call I still hearing the started tone not any response 

3 REPLIES 3

‎06-06-2012 04:56 AM

HP Recommended

Hello ahmed ,

welcome to the Polycom Community.

I am quite sure that the SoundStation only uses DTMF dialing and your Line may be an analog line using puls dialing.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-06-2012 05:24 AM

HP Recommended

Dear , how i can change it to puls dialing 

 

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‎06-06-2012 05:37 AM

HP Recommended

Hello ahmed,

 

as replied already I am quite sure that the SoundStation 2 only supports DTMF and no pulse dialing.

 

The whole functionality like conference (uses Flash) or to join a conference bridge (uses DMTF) relies on the phone to be able to dial via Touch Tone / DTMF.

 

Please liaise with your Polycom Reseller for further support.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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