Solved: Re: Need connectivity info for Lens

Rob L. · ‎12-15-2020

Need documentation for the connectivity needed for devices to connect to Lens.

SteffenBaierUK · ‎12-17-2020

Hello @Beyond Conference , @Rob L. and @woodsbw

Microsoft IOT hub Port requirements >here<

Lens uses AMQP on 443

Microsoft IOT Hub IP Address space >here<

This is a JSON file. can be opened with notepad. Search for IOT

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Beyond Conference · ‎12-16-2020

Hi Rob, here you can find documentation used for onboarding.

Onboarding Process · (poly.com).

The devices are using https to connect to the Provisioning server (LENS)

BR, Beyond Conference

woodsbw · ‎12-16-2020

Seconding this, we need real connectivity details. All ports used, what IPs, etc. This is lacking in the Lens docs.

Beyond Conference · ‎12-17-2020

I think that ports are in the documentation of the used device.
In this case of the G7500, Studio X50, and Studio X30 System Port Usage
System Port Usage (polycom.com)
And IP addresses are listed in the service you want to use.
For example:
Prerequisites · RealConnect Service (plcm.vc)

And for LENS you get your own DNS provisioning server name in LENS when configuring provisioning. For example: a123.deviceprovisioning.dm.lens.poly.com

SteffenBaierUK · ‎12-17-2020

Hello @Beyond Conference , @Rob L. and @woodsbw

Microsoft IOT hub Port requirements >here<

Lens uses AMQP on 443

Microsoft IOT Hub IP Address space >here<

This is a JSON file. can be opened with notepad. Search for IOT

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post