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Need connectivity info for Lens

Rob L.
Occasional Visitor

Need connectivity info for Lens

Need documentation for the connectivity needed for devices to connect to Lens.

Message 1 of 5

Re: Need connectivity info for Lens

Hi Rob, here you can find documentation used for onboarding.

Onboarding Process · (

The devices are using https to connect to the Provisioning server (LENS)

BR, Beyond Conference

Message 2 of 5
Occasional Advisor

Re: Need connectivity info for Lens

Seconding this, we need real connectivity details. All ports used, what IPs, etc. This is lacking in the Lens docs.

Message 3 of 5

Re: Need connectivity info for Lens

I think that ports are in the documentation of the used device.
In this case of the G7500, Studio X50, and Studio X30 System Port Usage
System Port Usage (
And IP addresses are listed in the service you want to use.
For example:
Prerequisites · RealConnect Service (

And for LENS you get your own DNS provisioning server name in LENS when configuring provisioning. For example:

Message 4 of 5
Polycom Employee & Community Manager

Re: Need connectivity info for Lens

Hello @Beyond Conference , @Rob L. and @woodsbw 


MicrosoftTeams-image.pngMicrosoftTeams-image (1).png


  • Microsoft IOT hub Port requirements >here<

Lens uses AMQP on 443


  • Microsoft IOT Hub IP Address space >here<

This is a JSON file. can be opened with notepad. Search for IOT

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5