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Poly Studio P5 missing controls in Poly Lens Desktop

Beyond Conference
Frequent Advisor

Poly Studio P5 missing controls in Poly Lens Desktop

Hi Community, there should be controls in Poly Lens Desktop for the Studio P5.
See also a article (screens) from Yiwagish (Poly Lens Desktop - Poly Studio P5 設定 - Poly Community)

But at my side they are missing.

Controls - P5.PNG

Does anyone else have experience this behavior and has been able to correct it.
Tried several thing already including removing the App and the P5 from the LENS tenant, reinstalled it and logged in again, run it as administrator. But all whiteout any success.
They used version is 1.0.6

There where other Lens Desktop installation which has the same at the start, but somehow for no reason the have appeared. And we are happy whit it although no idea why.
 
BR, Beyond Conference

P5 - Overview.PNG

 

6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Studio P5 missing controls in Poly Lens Desktop

Hello @Beyond Conference ,

 

Welcome back to the Poly Community.


I made the Lens Team aware


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Studio P5 missing controls in Poly Lens Desktop

Hello @Beyond Conference ,

 

have you tried to turn on the preview option (left icon) yet?


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 7
Beyond Conference
Frequent Advisor

Re: Poly Studio P5 missing controls in Poly Lens Desktop

Hi Steffen, yes, all the icons are working,

BR, Beyond Conference

Message 4 of 7
Beyond Conference
Frequent Advisor

Re: Poly Studio P5 missing controls in Poly Lens Desktop

Hi Steffen, did you receive any feedback about this issue from the Lens Team?

 

I spend some time in further investigation, removed the folder in the roaming (contains among them the detected devices).

The App starts then as fresh installed. Monitored the app behavior and noticed that it is using Plantronics folders in local for example logging purposes. See some Access denied on HKLM\System\CurrentControlSet\Control\Session Manager and also name not found/INVALD PARAMETER messages


Best Regards, Beyond conference


Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Studio P5 missing controls in Poly Lens Desktop

Hello @Beyond Conference ,

 

I can only suggest raising this with our support team so we can look into this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Beyond Conference
Frequent Advisor

Re: Poly Studio P5 missing controls in Poly Lens Desktop

additional note: Poly Lens Desktop version 1.0.7 did not fixed the missing controls.

Message 7 of 7