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Poly Studio P5 missing controls in Poly Lens Desktop

SOLVED
SeanSummers
Visitor

Re: Poly Studio P5 missing controls in Poly Lens Desktop

I was seeing the same problem across several Poly Lens Desktop versions and computers.

 

Selecting "Settings" -> "Reset Device" -> "Restore Defaults" brought back the Controls for my Studio P5.

 

I haven't switched computers again (yet) to see if they remain.

 

Message 11 of 16
Beyond Conference
Frequent Advisor

Re: Poly Studio P5 missing controls in Poly Lens Desktop

Hi SeanSummers, thanks for sharing.  I this particular case it does not do the trick.
But heard (not seen) that it can solve the issue.

BR, Beyond Conference

 

Message 12 of 16
RyanM
Polycom Employee

Re: Poly Studio P5 missing controls in Poly Lens Desktop

@Beyond Conference @SteffenBaierUK A colleague mentioned that OBS (Open Broadcaster Software) or other virtual camera app software on Windows can influence the visibility of controls; can be just from it being installed, even if not active or intercepting video feed.  Any chance you have a virtual camera app or OBS installed on the machines that manifest this problem?

View solution in original post

Message 13 of 16
Beyond Conference
Frequent Advisor

Re: Poly Studio P5 missing controls in Poly Lens Desktop

Hi Ryan, on both of the tested PC's is OBS installed. I have removed it from the PC's and the controls

are instant visible. 


BR, Beyond Conference


Message 14 of 16
RyanM
Polycom Employee

Re: Poly Studio P5 missing controls in Poly Lens Desktop

@Beyond Conference Glad to hear that there is a path towards it working again!  Credit to Tom W. on our side for the tip on this.  I did notice in my testing that a reboot after uninstall may be required to get back full functionality.

We'll look at this further to see if we can pinpoint the issue and allow OBS + Lens Desktop to operate properly together, that'd be the ideal scenario.  I can't make any promises, and I may not update this thread again, but I wanted you to know we're looking into this to see how OBS is changing communication with the device, and if there's a possible workaround.  Thanks,

  Ryan

Message 15 of 16
Beyond Conference
Frequent Advisor

Re: Poly Studio P5 missing controls in Poly Lens Desktop

Hi Ryan, thanks for looking into this and your for your assistance.

BR, Beyond Conference

 

Message 16 of 16