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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Good day everyone,

I run into an issue when registering a Poly x30 to Poly Lens. When I go to the Poly x30 website -> Servers -> Cloud, the Device Pin is empty. 
How can I get the Device Pin to register the device in Poly Lens. Any suggestions are appreciated. 

Thanks very much!

Summer

6 REPLIES 6
HP Recommended

Hello @Summer ,

 

Welcome to the Poly Community.


A community search finds this: 

 

https://community.polycom.com/t5/Poly-Lens/Studio-X50-amp-Poly-Lens-postal/td-p/113968

 

Within is also another post about the same and how to work around this.

 

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen!

I will try it out.

HP Recommended

Hello @Summer ,

 

We just released 3.4.0 >here< and I have this internally marked to fix this PIN issue. It is not mentioned in the Release notes.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen!

It is good to know the new release won't have this issue. My problem is resolved. I bet the steps in the post you mentioned would work perfectly, but before trying that, I tried to reset the Poly x30 Provider to Poly. It rebooted after the change, and then I got the window to register it into Poly Lens. This time,  the device pin was populated automatically, and then I changed the Provider to Microsoft Teams. It is all good now.
Your help is very appreciated!

HP Recommended

Hello Summer,

 

you should now also be able to swap the provider mode without losing the previous settings.

 

I have not yet had time to play with this and as far it "should" work using LENS but I can also see this potentially working just via the WEB UI.

 

Again not tested and I believe the official way should be via LENS.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi, I have already done some testing and indeed the setting are not lost during switching of the providers. The provisioning in LENS keeps due to this also intact.

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