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Polycom Companion failed to installed

ddavid42
Occasional Visitor

Polycom Companion failed to installed

Greetings,

 

I've been trying to install , either as a user or as an admin, on my Windows 11 Pro Polycom Companion without any success. Every time it returns with a "0x80070643" installation error.
Any hint on how to solve this problem ?

 

Regards,

David.

 

Here is a copy of the log file :

[4E84:4A40][2021-11-04T21:08:03]i001: Burn v3.11.0.1701, Windows v10.0 (Build 22489: Service Pack 0), path: C:\Users\DAVIDD~1\AppData\Local\Temp\{015A4CC3-9582-43F6-A120-B587750D281F}\.cr\PolycomCompanionSetup.exe
[4E84:4A40][2021-11-04T21:08:03]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]Polycom\Polycom Companion\PolycomCompanion.exe'
[4E84:4A40][2021-11-04T21:08:03]i000: Initializing string variable 'MyBundleName' to value '[WixBundleOriginalSource]'
[4E84:4A40][2021-11-04T21:08:03]i000: Initializing string variable 'SLASH' to value 'default'
[4E84:4A40][2021-11-04T21:08:03]i000: Initializing string variable 'UTOPIA' to value 'default'
[4E84:4A40][2021-11-04T21:08:03]i000: Initializing string variable 'WHITE' to value 'default'
[4E84:4A40][2021-11-04T21:08:03]i000: Initializing string variable 'UTOPIA_REMOTE' to value 'default'
[4E84:4A40][2021-11-04T21:08:03]i009: Command Line: '"-burn.clean.room=C:\Users\David D\AppData\Roaming\PolycomCompanionSetup.exe" -burn.filehandle.attached=604 -burn.filehandle.self=580 -lang 1033 bpe_5948 291fad6bc3e744f5b1e62dfcf30c4f57 5948'
[4E84:4A40][2021-11-04T21:08:03]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\David D\AppData\Roaming\PolycomCompanionSetup.exe'
[4E84:4A40][2021-11-04T21:08:03]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\David D\AppData\Roaming\'
[4E84:4A40][2021-11-04T21:08:03]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DAVIDD~1\AppData\Local\Temp\Polycom®_Companion_20211104210803.log'
[4E84:4A40][2021-11-04T21:08:03]i000: Setting string variable 'WixBundleName' to value 'Polycom® Companion'
[4E84:4A40][2021-11-04T21:08:03]i000: Setting string variable 'WixBundleManufacturer' to value 'Polycom'
[4E84:2ADC][2021-11-04T21:08:04]i000: Ignoring unknown argument: bpe_5948
[4E84:2ADC][2021-11-04T21:08:04]i000: Ignoring unknown argument: 291fad6bc3e744f5b1e62dfcf30c4f57
[4E84:2ADC][2021-11-04T21:08:04]i000: Ignoring unknown argument: 5948
[4E84:2ADC][2021-11-04T21:08:04]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[4E84:2ADC][2021-11-04T21:08:04]i000: Setting version variable 'WixBundleFileVersion' to value '1.7.0.27785'
[4E84:4A40][2021-11-04T21:08:04]i100: Detect begin, 2 packages
[4E84:4A40][2021-11-04T21:08:04]i000: Setting string variable 'NETFRAMEWORK45' to value '528449'
[4E84:4A40][2021-11-04T21:08:04]i101: Detected package: Setup_x86, state: Absent, cached: None
[4E84:4A40][2021-11-04T21:08:04]i101: Detected package: Setup_x64, state: Absent, cached: None
[4E84:4A40][2021-11-04T21:08:04]i052: Condition 'NETFRAMEWORK45 >= 393295' evaluates to true.
[4E84:4A40][2021-11-04T21:08:04]i199: Detect complete, result: 0x0
[4E84:2ADC][2021-11-04T21:08:06]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[4E84:4A40][2021-11-04T21:08:06]i200: Plan begin, 2 packages, action: Install
[4E84:4A40][2021-11-04T21:08:06]i052: Condition 'NOT VersionNT64' evaluates to false.
[4E84:4A40][2021-11-04T21:08:06]i052: Condition 'VersionNT64' evaluates to true.
[4E84:4A40][2021-11-04T21:08:06]i000: Setting string variable 'WixBundleRollbackLog_Setup_x64' to value 'C:\Users\DAVIDD~1\AppData\Local\Temp\Polycom®_Companion_20211104210803_000_Setup_x64_rollback.log'
[4E84:4A40][2021-11-04T21:08:06]i000: Setting string variable '[WixBundleOriginalSourceFolder]' to value 'C:\Users\DAVIDD~1\AppData\Local\Temp\Polycom®_Companion_20211104210803_000_Setup_x64.log'
[4E84:4A40][2021-11-04T21:08:06]i201: Planned package: Setup_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4E84:4A40][2021-11-04T21:08:06]i201: Planned package: Setup_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4E84:4A40][2021-11-04T21:08:06]i299: Plan complete, result: 0x0
[4E84:4A40][2021-11-04T21:08:06]i300: Apply begin
[4E84:4A40][2021-11-04T21:08:06]i010: Launching elevated engine process.
[4E84:4A40][2021-11-04T21:08:06]i011: Launched elevated engine process.
[4E84:4A40][2021-11-04T21:08:07]i012: Connected to elevated engine.
[3A38:4A10][2021-11-04T21:08:07]i358: Pausing automatic updates.
[3A38:4A10][2021-11-04T21:08:07]i359: Paused automatic updates.
[3A38:4A10][2021-11-04T21:08:07]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b25570ef-d359-41fd-9d19-12398ea1d082}, options: 0x7, disable resume: No
[3A38:4A10][2021-11-04T21:08:07]i000: Caching bundle from: 'C:\Users\DAVIDD~1\AppData\Local\Temp\{49A8057B-4DDA-424C-AFD4-EF27C912D6A5}\.be\PolycomCompanionSetup.exe' to: 'C:\ProgramData\Package Cache\{b25570ef-d359-41fd-9d19-12398ea1d082}\PolycomCompanionSetup.exe'
[3A38:4A10][2021-11-04T21:08:07]i320: Registering bundle dependency provider: {b25570ef-d359-41fd-9d19-12398ea1d082}, version: 1.7.0.27785
[3A38:4A10][2021-11-04T21:08:07]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b25570ef-d359-41fd-9d19-12398ea1d082}, resume: Active, restart initiated: No, disable resume: No
[3A38:57D8][2021-11-04T21:08:07]i305: Verified acquired payload: Setup_x64 at path: C:\ProgramData\Package Cache\.unverified\Setup_x64, moving to: C:\ProgramData\Package Cache\{43967FA7-B685-4C3A-9F06-62C2B810C3BC}v1.7.0.27785\PolycomCompanion_x64.msi.
[3A38:4A10][2021-11-04T21:08:07]i323: Registering package dependency provider: {43967FA7-B685-4C3A-9F06-62C2B810C3BC}, version: 1.7.0.27785, package: Setup_x64
[3A38:4A10][2021-11-04T21:08:07]i301: Applying execute package: Setup_x64, action: Install, path: C:\ProgramData\Package Cache\{43967FA7-B685-4C3A-9F06-62C2B810C3BC}v1.7.0.27785\PolycomCompanion_x64.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" BUNDLENAME="C:\Users\David D\AppData\Roaming\PolycomCompanionSetup.exe" SLASH_IMG="default" UTOPIA_IMG="default" WHITE_IMG="default" UTOPIA_REMOTE_IMG="default"'
[3A38:4A10][2021-11-04T21:08:08]e000: Error 0x80070643: Failed to install MSI package.
[3A38:4A10][2021-11-04T21:08:08]e000: Error 0x80070643: Failed to execute MSI package.
[4E84:4A40][2021-11-04T21:08:08]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4E84:4A40][2021-11-04T21:08:08]i319: Applied execute package: Setup_x64, result: 0x80070643, restart: None
[4E84:4A40][2021-11-04T21:08:08]e000: Error 0x80070643: Failed to execute MSI package.
[3A38:4A10][2021-11-04T21:08:08]i318: Skipped rollback of package: Setup_x64, action: Uninstall, already: Absent
[4E84:4A40][2021-11-04T21:08:08]i319: Applied rollback package: Setup_x64, result: 0x0, restart: None
[3A38:4A10][2021-11-04T21:08:08]i329: Removed package dependency provider: {43967FA7-B685-4C3A-9F06-62C2B810C3BC}, package: Setup_x64
[3A38:4A10][2021-11-04T21:08:08]i351: Removing cached package: Setup_x64, from path: C:\ProgramData\Package Cache\{43967FA7-B685-4C3A-9F06-62C2B810C3BC}v1.7.0.27785\
[3A38:4A10][2021-11-04T21:08:08]i329: Removed package dependency provider: {CEDB53E2-DA10-44D1-A7F5-8A105093DD38}, package: Setup_x86
[3A38:4A10][2021-11-04T21:08:08]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b25570ef-d359-41fd-9d19-12398ea1d082}, resume: None, restart: None, disable resume: No
[3A38:4A10][2021-11-04T21:08:08]i330: Removed bundle dependency provider: {b25570ef-d359-41fd-9d19-12398ea1d082}
[3A38:4A10][2021-11-04T21:08:08]i352: Removing cached bundle: {b25570ef-d359-41fd-9d19-12398ea1d082}, from path: C:\ProgramData\Package Cache\{b25570ef-d359-41fd-9d19-12398ea1d082}\
[3A38:4A10][2021-11-04T21:08:08]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b25570ef-d359-41fd-9d19-12398ea1d082}, resume: None, restart initiated: No, disable resume: No
[4E84:4A40][2021-11-04T21:08:08]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Message 1 of 4
3 REPLIES 3
Poly Mukesh
Polycom Employee & Moderator

Re: Polycom Companion failed to installed

Hello @ddavid42 

 

Installation error ''0x80070643'' occurs due to corrupted .net Framework.

 

Please try to run the .Net Framework repair tool and see if it helps.

Best Regards,
Mukesh Kumar

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Message 2 of 4
MartinImbeck
Occasional Visitor

Re: Polycom Companion failed to installed

I have the same issue and the .NET repair tool did not fix the problem. Any other hints?

 

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Companion failed to installed

Hello @MartinImbeck ,

 

Welcome to the Poly Community.

 

We do not yet know what version of the companion app you are trying to use and/or for what Poly product.

 

In addition, I do not believe we claim we support Windows 11 as this was the original posters issue but they have so far not responded.

 

Most products we used to only have the Companion app for can now use Poly Lens >here< so I suggest you try this instead.

 

If this fails, and/or you need further support, I can see based on the registration Email that you work for one of our larger Partners so simply contact our support team directly.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 4 of 4