Hi, remote control isn't working and when i installed polycom companion, there is camera control settings disabled. Tried to download and install last firmware. No change.
Anyone know waht is wrong?
Solved! Go to Solution.
I have raised this internally as this should be documented and a warning or message should be displayed.
In my opinion, it is displayed in the companion app. In his screenshot he has the blue camera icon, so tracking mode on. If it is greyed out, camera is in manual mode.
You're right. Tracking mode was on, so I can't move camera.
Thank you for your help.
Have a nice day