Plantronics + Polycom. Now together as Poly Logo

How to Remote Manage Poly Studio?

Highlighted
Advisor

How to Remote Manage Poly Studio?

I have the Poly Studio USB bar as part of a Microsoft Teams system.  https://www.poly.com/us/en/products/video-conferencing/studio/studio

 

Version 1.3.0 was released and I was able to install it via USB with the companion app.

https://support.polycom.com/content/support/north-america/usa/en/support/peripherals/polycom-studio....

 

If the future I'd like to remote manage the device.  According to the specs, these are the options:

 

  • Manageability (via wi-fi)
    • Companion App (running on Win/Mac PC connected to device)
    • RealPresence Resource Manager
    • Device Management Service

Which of these options would be the simplest way to remote manage the device?  I've connected it to WiFi but that doesn't seem to do anything on it's own, no web portal...  Would I be able to manage it with a cloud account? https://console.plcm.cloud/createAccount

 

Message 1 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: How to Remote Manage Poly Studio?

Hello @kweegup ,

 

Welcome to the Poly Community.

You can either use RPRM >here< or PDMS-E >here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Advisor

Re: How to Remote Manage Poly Studio?

Thanks for the links.  It looks like both of those require additional licensing?  I'd probably lean toward the PDMS-E cloud option.  Do you know if Teams will be able to manage the Studio similar to how it can update firmware on the CCX500 phones?

Message 3 of 6
Highlighted
Respected Contributor

Re: How to Remote Manage Poly Studio?

Hi @

 

you can manage the Poly Studio USB with PDMS-E for free. Only phones must be licensed.

You can´t manage the Studio USB with Intune/MDM. 

 

Message 4 of 6
Highlighted
Occasional Visitor

Re: How to Remote Manage Poly Studio?

How to obtain a trial license for E-PDMS to manage my poly studio?

 

Apparently the request form is no longer available: https://www.poly.com/us/en/promotions/pdms-e-trial

 

Cheers

 

Kris

Message 5 of 6
Highlighted
Advisor

Re: How to Remote Manage Poly Studio?

I was finally able to get the invention email from my rep along with a license key.  It said it was a trial for some reason.  Not sure how to get the Studio registered in the console yet.

Message 6 of 6