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How to remove an Overlay message on the video

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Occasional Visitor

How to remove an Overlay message on the video

I recently purchased a Polycom Studio (not the newer X model but the original).  It works great but I cannot seem to get rid of the overlay that displays the resolution and codec info.  It is part of the video feed and is displayed even to others that I am conferencing with which is a bit embarrasing during board meetings, etc...

 

How can I get rid of this in my display (screenshot attached).

 

Thanks!

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: How to remove an Overlay message on the video

Hello @Young Lee ,

 

Welcome to the Poly Community.

Open the Companion App > Diagnostics > On-Screen-Display  and switch to off


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: How to remove an Overlay message on the video

Hello @Young Lee ,

 

Welcome to the Poly Community.

Open the Companion App > Diagnostics > On-Screen-Display  and switch to off


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Occasional Visitor

Re: How to remove an Overlay message on the video

That worked perfectly.  Thank you.

Message 3 of 3