Issue: While disabling Group framing and speaker tracking feature, and trying to zoom in to an area from Remote control zoom button, it continuously zooms in until it reached the maximum zoom. Also while panning left-right, it moves until its maximum FOV is reached. Also, Preset cannot be fixed via remote control or Companion application
Precaution measures: We tried resetting Poly Studio to default settings and also upgraded the firmware to latest 1.2.0.000685 but that didn’t solve this issue.
Hello @Romush Tuladhar ,
Welcome to the Poly Community.
The issue should be reported via our support team.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Did you ever find a solution to this problem?
I am facing exactly the same problem.
I contacted support and guess what...they said "it is working as intended".
Thank you very much for your feedback,