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Poly Studio Zoom in feature

Romush Tuladhar
Frequent Visitor
‎05-18-2020 03:38 AM
‎05-18-2020 03:38 AM

Poly Studio Zoom in feature

Issue: While disabling Group framing and speaker tracking feature, and trying to zoom in to an area from Remote control zoom button, it continuously zooms in until it reached the maximum zoom. Also while panning left-right, it moves until its maximum FOV is reached. Also, Preset cannot be fixed via remote control or Companion application

Precaution measures: We tried resetting Poly Studio to default settings and also upgraded the firmware to latest 1.2.0.000685 but that didn’t solve this issue.

Firmware: 1.2.0.000685

(view in My Videos)

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-18-2020 03:41 AM
‎05-18-2020 03:41 AM

Re: Poly Studio Zoom in feature

Hello @Romush Tuladhar ,

 

Welcome to the Poly Community.


The issue should be reported via our support team.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Romush Tuladhar
Frequent Visitor
‎05-18-2020 08:39 PM
‎05-18-2020 08:39 PM

Re: Poly Studio Zoom in feature

Hi @SteffenBaierUK,

 

Sure I will report via Support team.

 

Regards,

Romush 

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Evangelos
Occasional Visitor
‎10-16-2020 08:05 AM
‎10-16-2020 08:05 AM

Re: Poly Studio Zoom in feature

Hello Romush,

 

Did you ever find a solution to this problem?

I am facing exactly the same problem.

 

I contacted support and guess what...they said "it is working as intended".

 

Thank you very much for your feedback,

 

Evangelos

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