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Poly Studio switches to Speaker Tracking randomly

LeoK
Occasional Contributor

Poly Studio switches to Speaker Tracking randomly

Hello all,

 

We're using some Poly Studio provisioned by RPRM:

  • Poly Studio 1.3.2.000744
  • RPRM 10.8.0-251114

 

A few days ago, a user told me, that he was in a video session and has deactivated speaker tracking on Poly Studio and has manually focused the camera on the speaker. In the video session, the Poly Studio has switched back to speaker tracking suddenly without any user interaction.

 

When checking this problem, I've seen, that RPRM has provisioned that Poly Studio while video session was active.


Reason: Provisioning interval has passed (prov.polling.period="3600"), so Poly Studio has loaded actual provisioning parameters like video.camera.trackingMode="Frame Speaker" from RPRM even when video session is active.

 

Is there a way to prevent the Poly Studio from being provisioned while video session is active?

 

I think, the only way to do so is to define an absolute start time and end time for provisioning the Poly Studio (like prov.polling.time="04:00" and prov.polling.timeRandomEnd="05:30" for Poly Trio in the early morning). Provisioning intervals sometimes will make Poly Studio be provisioned while in Video Sessions.

 

Best Regards,
LeoK

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Studio switches to Speaker Tracking randomly

Hello @LeoK ,

 

Welcome back to the Poly Community.


I would suggest you test this using a currently supported software for the Poly Studio 1.4.0 and if you can still replicate this raise a support ticket.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
nikim72
Occasional Visitor

Re: Poly Studio switches to Speaker Tracking randomly

I have somewhat similar situation about speaker random behavior..but not much critical.. any help..?

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Studio switches to Speaker Tracking randomly

Hello @nikim72 ,

 

Welcome to the Poly Community.


Please provide some more details and the software that you are currently using. In addition what OS is this being used with? Windows or Mac OS?

 

In addition, I have removed your signature as commercial signatures are not allowed.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4