Polycom Companion First Login/Registration

[Hans-Peter Voss]

When starting my Polycom Companion App, the default user is set to "admin" and can not be overwritten, which does not work with any password and the App can not be started?

What do I miss?

[SteffenBaierUK]

Hello @Hans-Peter Voss 

I am unsure what your issue is. The Poly Companion App does not require a username when it is started. What Version are you using and what Poly product?

This may need to come into support.

In order to raise a support ticket, you should to work with your Poly reseller as they may need to do this for you.

Best Regards

Steffen Baier

[Stéphane]

Hello,

I have exactly the same problem and I can't find solution.

What can I must do ?

I just want to use the Companion to make tuning if necessary

[SteffenBaierUK]

Hello @Stéphane ,

Welcome to the Poly Community.

I can only advice you to get this into support aka the same reply as provided to the previous poster.

If this is not done then we, Poly, cannot identify the issue and provide a potential fix.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier