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Polycom Studio - Network traffic to Google servers

Occasional Contributor

Polycom Studio - Network traffic to Google servers

Hello!

 

After connecting Polycom Studio to our WLAN infrastructure for provisioning by RPRM we've seen, that all 10 minutes Polycom Studio tries to communicate with Google servers (e.g. 216.58.207.68, 172.217.16.131, 216.58.210.3, 172.217.23.163, 172.217.21.228), which will be blocked by our firewalls.

 

Please tell me

  • why Polycom Studio tries to contact Google servers
  • how to disable that traffic

Best regards,

LeoK

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1 REPLY 1
Polycom Employee & Community Manager

Re: Polycom Studio - Network traffic to Google servers

Hello @LeoK ,

 

Welcome back to the Poly Community.

The Poly Studio USB runs Android to my personal message so some features inside would try and connect to these services.

 

As you have not provided any software information I can only suggest you raise this with support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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