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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

I have a Polycom Studio camera that I have connected to a laptop running Windows 10.

I have downloaded Companion and it detects the camera, however I cant update it. It reaches 10% and then it cancel itself. I have tried to do it with a local file aswell as online update.

 

Whats the issue here? How to I solve it? I cant use the camera.

 

Thanks

5 REPLIES 5
HP Recommended

Hi @ Simher,

 

try to factory reset the Studio USB with a paperclip (have a look in the manual) and try again. Had the same issue in the past and it helped me out. 

 

HP Recommended

Hi! Thanks for your reply.

I tried that a bunch of times but it doesnt work, the issue still remains.

 

HP Recommended

Hello @Simher 

 

please raise this with our support team. 

replied via a mobile device 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Okey, where do I contact the support? Could you perhaps give me a link?

HP Recommended

https://support.polycom.com/content/support/contact-us.html

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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