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Polycom companion wont install

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Frequent Visitor

Polycom companion wont install

I can not install the companion software to my windows 10 domain computer. attached os the error from the log.

 

Does anyone have any ideas? We have tried turning off the antivirus software already. I also tried several different computers, some with the studio connected.

5 REPLIES 5
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Polycom Employee & Community Manager

Re: Polycom companion wont install

Hello @Jcoffey1138 ,

 

Welcome to the Poly Community.


I tried to simply search for part of the error message >here< and would assume that your IT Team has some form of policy on place preventing the App from being installed.

 

Did you try this with Administrator rights?

 

I suggest you work with your IT team on this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Frequent Visitor

Re: Polycom companion wont install

Hi

I am part of the IT team. We have tried run as administrator, as a domain login with local admin rights and as a local user with admin rights. 

 

So far the failing installs are on 64 bit systems using the subscription windows 10 version with a keyserver. 

 

Thank you for your help.

Message 3 of 6
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Occasional Visitor

Re: Polycom companion wont install

Hi Jcoffey1138.

 

We have the same issue.  This only happens to us if the machine is on the domain.  We can install it perfectly fine on a machine that is not on the domain.  We removed the computer from the domain, installed the software and added it back to the domain.

 

I am not blaming anyone but we had this happen with another software before and figured it was something in the group policy.  However, it was actually on the software side because I opened a ticket and they found something in the software that prevented it from installing on computers in a domain.  Maybe this is the same with this polycom software.

 

Let me know if that fixes it for you.

Message 4 of 6
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Polycom Employee & Community Manager

Re: Polycom companion wont install

Hello all,

 

what version of the Companion app do you find this?

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
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Occasional Visitor

Re: Polycom companion wont install

hi,

same issue here.

windows10 in domain.

try to install as admin.

software version:

Polycom Companion for Windows 1.6.0

 

any idea how to solve this?

Message 6 of 6