I can not install the companion software to my windows 10 domain computer. attached os the error from the log.
Does anyone have any ideas? We have tried turning off the antivirus software already. I also tried several different computers, some with the studio connected.
Hello @Jcoffey1138 ,
Welcome to the Poly Community.
I tried to simply search for part of the error message >here< and would assume that your IT Team has some form of policy on place preventing the App from being installed.
Did you try this with Administrator rights?
I suggest you work with your IT team on this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
I am part of the IT team. We have tried run as administrator, as a domain login with local admin rights and as a local user with admin rights.
So far the failing installs are on 64 bit systems using the subscription windows 10 version with a keyserver.
Thank you for your help.
We have the same issue. This only happens to us if the machine is on the domain. We can install it perfectly fine on a machine that is not on the domain. We removed the computer from the domain, installed the software and added it back to the domain.
I am not blaming anyone but we had this happen with another software before and figured it was something in the group policy. However, it was actually on the software side because I opened a ticket and they found something in the software that prevented it from installing on computers in a domain. Maybe this is the same with this polycom software.
Let me know if that fixes it for you.
what version of the Companion app do you find this?
same issue here.
windows10 in domain.
try to install as admin.
any idea how to solve this?
Just download the new version: 1.6.1.
This works for me.
Application is now running on windows10 machine inside the domain.