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Polycom studio - camera control - settings disabled

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Occasional Visitor

Polycom studio - camera control - settings disabled

Hi, remote control isn't working and when i installed polycom companion, there is camera control settings disabled. Tried to download and install last firmware. No change.

Anyone know waht is wrong?

 

Thank you.

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
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Respected Contributor

Re: Polycom studio - camera control - settings disabled

Hi @kyvala@gacz.cz,

 

go to Admin Settings > Camera Tracking > Tracking Mode and change the mode to "Off". After that you can use PTZ control. 

 

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Message 2 of 5
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Respected Contributor

Re: Polycom studio - camera control - settings disabled

Hi @kyvala@gacz.cz,

 

go to Admin Settings > Camera Tracking > Tracking Mode and change the mode to "Off". After that you can use PTZ control. 

 

View solution in original post

Message 2 of 5
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Polycom Employee & Community Manager

Re: Polycom studio - camera control - settings disabled

Hello @mshu  and kyvala@gacz.cz 

 

I have raised this internally as this should be documented and a warning or message should be displayed.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
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Respected Contributor

Re: Polycom studio - camera control - settings disabled

In my opinion, it is displayed in the companion app. In his screenshot he has the blue camera icon, so tracking mode on. If it is greyed out, camera is in manual mode.

 

Message 4 of 5
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Occasional Visitor

Re: Polycom studio - camera control - settings disabled

You're right. Tracking mode was on, so I can't move camera.

Thank you for your help.

 

Have a nice day

Message 5 of 5