Solved: Will eagle eye mini cameras work with poly ccx 600...

covesia · ‎03-28-2020

Hi,

Just wondering if eagle eye mini cameras will work with poly CCX 600 business media phones in Teams.

The documentation is not consistent ( some documentation indicates that yes, another one not mentioning).

If yes, is there any particular configuration that you need to do? and what will be the user experience? Can you see the video on the phone screen or not?

Thanks

Cosmin

SteffenBaierUK · ‎03-30-2020

Hello @covesia

neither the CCX600 (with EagleEye Mini USB) or the CCX700 with integrated Camera can be used in Teams as a Video Phone.

Both are Audio Phones only as our Partner Microsoft has not certified these phones to be used with Video.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎03-29-2020

Hello @covesia

I am not 100% sure our partner Microsoft will allow the software in Teams mode to utilize the camera. This is similar to the CCX 700 phone.

I check internally and get back with an official statement.

Best regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

SteffenBaierUK · ‎03-30-2020

Hello @covesia

neither the CCX600 (with EagleEye Mini USB) or the CCX700 with integrated Camera can be used in Teams as a Video Phone.

Both are Audio Phones only as our Partner Microsoft has not certified these phones to be used with Video.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

covesia · ‎03-30-2020

Are there any plans, in the future, to certify these phones to be used with Video?

SteffenBaierUK · ‎03-30-2020

Hello @covesia

Our partner Microsoft certifies these phones and sets the guidelines on the devices required performance.

I am unable to comment within this public forum on future versions or hardware.

You would need to contact a Poly sales engineer and sign an NDA.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

covesia · ‎03-30-2020

Thank you !!!

Will eagle eye mini cameras work with poly ccx 600 business media phones in Teams

Will eagle eye mini cameras work with poly ccx 600 business media phones in Teams

Re: Will eagle eye mini cameras work with poly ccx 600 business media phones in Teams

Re: Will eagle eye mini cameras work with poly ccx 600 business media phones in Teams

Re: Will eagle eye mini cameras work with poly ccx 600 business media phones in Teams

Re: Will eagle eye mini cameras work with poly ccx 600 business media phones in Teams

Re: Will eagle eye mini cameras work with poly ccx 600 business media phones in Teams

Re: Will eagle eye mini cameras work with poly ccx 600 business media phones in Teams