Plantronics + Polycom. Now together as Poly Logo

Are SIP credentials stored in PDMS-SP (and other sensitive information)?

Highlighted
Occasional Visitor

Are SIP credentials stored in PDMS-SP (and other sensitive information)?

The tool is very powerful and will certainly help us troubleshoot problems.

 

One thing that I thought about it if the portal stores any form of SIP credintials, or provides some means of accessing them remotely. 

 

In 2019 leaks and mass-hacks are commonplace, and often the best security is to simply limit information access in the first place.  If the PDMS-SP portal provides these SIP credentials, it'd be a very tempting target for fraudsters.

 

This also brings up other potentially sensitive information stored in the portal.  What sensitive information does this portal maintain, and what's privacy policy does Polycom have for any data on the site?

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Are SIP credentials stored in PDMS-SP (and other sensitive information)?

Hello @Steve Sether ,

 

welcome to the Polycom Community.


Details in this and how the data is stored etc. can be found at the Security and Privacy White Papers located at https://www.polycom.com/company/privacy/gdpr.html

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Are SIP credentials stored in PDMS-SP (and other sensitive information)?

Thanks.  It looks like from what it says in: 

 

https://www.polycom.com/content/dam/polycom/common/documents/whitepapers/pdms-sp-wp-enus.pdf

 

That no SIP passwords, or even SIP usernames or endpoints are stored in pdsm-sp.  Can your confirm that?  

Message 3 of 4
Polycom Employee

Re: Are SIP credentials stored in PDMS-SP (and other sensitive information)?

Hello Steve Sether,

 

Correct, we do not store SIP credentials in PDMS-SP.

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4