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CCX 5.9.12.1122 Firmware is not downloading on PDMS

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Mike Cobby
Occasional Contributor
‎02-20-2020 03:05 PM
‎02-20-2020 03:05 PM

CCX 5.9.12.1122 Firmware is not downloading on PDMS

Anyone else having issue with PDMS syncing the latest CCX firmware?

 

Monitor View > View Images shows the image is syncing.  No change after 2 days.

File Name 

 /swupdate/CCX/Poly_UC_Software_5.9.12.1122.ITS40_C_ccx500_pilot_release_sig

 

FYI - I am able to download other files no problem.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎02-21-2020 04:23 AM
‎02-21-2020 04:23 AM

Re: CCX 5.9.12.1122 Firmware is not downloading on PDMS

Hello @Mike Cobby ,

 

Welcome to the Poly Community.

Is this using PDMS-E with a cloud relay or without?

 

I suggest you open a support ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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