Re: CCX 5.9.12.1122 Firmware is not downloading on...

Mike Cobby · ‎02-20-2020

Anyone else having issue with PDMS syncing the latest CCX firmware?

Monitor View > View Images shows the image is syncing. No change after 2 days.

File Name

/swupdate/CCX/Poly_UC_Software_5.9.12.1122.ITS40_C_ccx500_pilot_release_sig

FYI - I am able to download other files no problem.

SteffenBaierUK · ‎02-21-2020

Hello @Mike Cobby ,

Welcome to the Poly Community.

Is this using PDMS-E with a cloud relay or without?

I suggest you open a support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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CCX 5.9.12.1122 Firmware is not downloading on PDMS

CCX 5.9.12.1122 Firmware is not downloading on PDMS

Re: CCX 5.9.12.1122 Firmware is not downloading on PDMS