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CCX Firmware is not downloading on PDMS

Mike Cobby
Occasional Contributor

CCX Firmware is not downloading on PDMS

Anyone else having issue with PDMS syncing the latest CCX firmware?


Monitor View > View Images shows the image is syncing.  No change after 2 days.

File Name 



FYI - I am able to download other files no problem.

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Polycom Employee & Community Manager

Re: CCX Firmware is not downloading on PDMS

Hello @Mike Cobby ,


Welcome to the Poly Community.

Is this using PDMS-E with a cloud relay or without?


I suggest you open a support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2