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CCX Firmware is not downloading on PDMS

Occasional Contributor

CCX Firmware is not downloading on PDMS

Anyone else having issue with PDMS syncing the latest CCX firmware?


Monitor View > View Images shows the image is syncing.  No change after 2 days.

File Name 



FYI - I am able to download other files no problem.

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Polycom Employee & Community Manager

Re: CCX Firmware is not downloading on PDMS

Hello @Mike Cobby ,


Welcome to the Poly Community.

Is this using PDMS-E with a cloud relay or without?


I suggest you open a support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2