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[Cloud] Polycom Device Management Service PDMS-E

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[Cloud] Polycom Device Management Service PDMS-E

We are using the PDMS-E to manage the VVX 500's, 600, and trio 8800s at two sites, both in different cities. At the first site, site A, the phones and getting to their site in the PDMS sort of fine, some are put in the Internet site group, while other are in the correct site group. The devices that are being deployed at the second site, site B,  are all staying in the Internet site group. They are VVX  501 at firmware 5.7.1.3782D the trio 8800s are at 5.7.1.4133AB. I am not sure how to get those devices in the correct site group at site B. we have one cloud relay at site A, do we need another relay if some devices at site A and all of the device at site B aren't communicating fully. for example, some of the devices at site A aren't giving me the SIP URI in the PDMS. and for the devices at site B, I am not getting the SIP URI or the private IP address. these site are connected by VLAN and can communicate between each other so I don't know if another relay would help but that seems to be what your PDMS documentation is leading to and is that an additional cost . If someone could please advise that would be helpful. 

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