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Firewall Exceptions

Occasional Visitor

Firewall Exceptions

I have looked around and cannot seem to find an answer.


We have a customer who wants to block all outbound traffic not associated with phone traffic. What IP/URL do I need to whitelist for the phones to communicate with PDMS:SP

Message 1 of 3
Polycom Employee & Community Manager

Re: Firewall Exceptions

Hello ,


Welcome to the Poly Community.

Allow Outgoing:


TCP ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 1000 to 11000, 16600 to 16998, 19305


Allow Incoming:

UDP port: 10000


OBiTALK Voice Service
Trusted IP Addresses: UDP/TCP: 10000 to 20000, TCP 6800, TLS 443 UDP/TCP: 10000 to 20000 , TLS 443 UDP/TCP: 10000 to 20000 , TLS 443 UDP/TCP: 10000 to 20000 , TLS 443 UDP/TCP: 10000 to 20000 , TLS 443 UDP/TCP: 10000 to 20000 , TLS 443 10000 to 20000 , TLS 443


OBiTALK Provisioning
Trusted Hosts: HTTP/HTTPS


OBIHAI Root Certificate

If you need to install Obihai Root Certificate. Please contact

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: Firewall Exceptions

I have a customer that says they have opened all these ports but when I try to access the devices local config via the portal says the device is offline, even when the "Managed Devices" page reports it as "managed" with the SP1Status as "Registered". Is there any way to get a report/status that shows which firewall ports are open or not?

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Message 3 of 3