Login to Polycom Cloud Service Administration - email vs 365
I recently created a new Active Directory login for my Poly reseller. Since our AD syncs with 365 - the user now exists in 365 as an unlicensed user.
Let's call this user: firstname.lastname@example.org
As an admin for Cloud Admin - https://console.plcm.cloud/ - I add email@example.com as another admin. I want my Poly Reseller to be able to properly setup and configure 3 new Trios for RealConnect in our environment without coming to me all the time.
Then, to validate this works, I start a browser in incognito mode - Edge, Chrome or Firefox. Doesn't matter. The first thing I do is login to Office 365 using my new user credentials for firstname.lastname@example.org. This is successful.
Then, in the same incognito session, I go to https://console.plcm.cloud/ and enter email@example.com Since it's the first time for this admin user, I go through an activation process and continue through. Here's the problem. If I login with traditional login and password, I gain proper access to the portal. If, instead, I choose Microsoft Authentication, I receive a warning that I have no admin access - even though I'm authenticating using the same email address and am logged into 365 in the same incognito session.
Obviously - using the traditional login/password combo is the only way to go for this new user.
But, if I want firstname.lastname@example.org to be able to login to the One Touch Dial console at https://otd.plcm.vc/dashboard the only authentication option is Office 365 authentication. No option is given for pure login name and password. And with this case, even though email@example.com has been granted otd access, it is denied. Thus, I cannot give my reseller sufficient access to configure and troubleshoot issues themselves.
One final note - in the Cloud admin portal - you are given a choice for "Authentication Providers." I chose the Built In Authentication Provider of Office 365. I wouldn't know how to create any others.
It greatly concerns me that I only have one working email address that works with the otd portal. Any others I create do not work - since the otd portal works only on 365 authentication.
I assume I'll need to put in a ticket with Support for some back-end issue. But would appreciate any other information around this issue.