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No cloud status available Trio 8800

Highlighted
Advisor

No cloud status available Trio 8800

Dear,

I just got a Trial from the PDMS-E and wanted to register our Trio there.

Based on this guide:

https://documents.polycom.com/bundle/alexa-for-business-dg-current/page/t3185541.html

 

I can not find the Cloud Status option, do I need to enable it somewhere?

See attachement.

Trio 8800 with latest firmware in skype mode

3 REPLIES 3
Highlighted
Advisor

Re: No cloud status available Trio 8800

Sorry I saw now I need to upload a config file to the system. 

 

Is it enough when I enable the value "pcc" or do I also need to enable the rest

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<UPLOAD>
<ALL
feature.alexaForBusiness.enabled="1"
feature.alexaForBusiness.handsFree.enabled="1"
feature.pcc.enabled="1"
/>
</UPLOAD>
Message 2 of 4
Highlighted
Polycom Employee & Community Manager

Re: No cloud status available Trio 8800

Hello @Proxy00 ,

 

Welcome back to the Poly community.


Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Therefore the Poly VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your original question you should be fine with feature.pcc.enabled="1"


Please ensure to provide some feedback if this reply has helped you so other users can profit from.

your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Highlighted
Advisor

Re: No cloud status available Trio 8800

It was build 5.9.0.11421 and I only enabled the cloud status and it does work fine. Thanks
Message 4 of 4