if this is urgent contact the ObiHai support team.
Best regards
Steffen Baier
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Currently, the PCAP limits can capture up to 1hr(3600s) and max of 16MB of traces. If your device is still having issue to capture the traces, please send us your MAC/SN of the device.
