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PCAP only gathering 5000 Lines in PDMS-SP

PCAP only gathering 5000 Lines in PDMS-SP

When I do a packet capture from PDMS-SP I am only getting 5000 Lines when I download the PCAP.

 

I have the timeout set to 128000 and right bellow it says that it will gather 16mb.

 

This 5000 Line PCAP is no where near 16mb.

 

 

Please help!!

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3 REPLIES 3
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Polycom Employee & Community Manager

Re: PCAP only gathering 5000 Lines in PDMS-SP

Hello @DanielSClarity 

 

if this is urgent contact the ObiHai support team.

 

Best regards

 

Steffen Baier

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Message 2 of 4
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Re: PCAP only gathering 5000 Lines in PDMS-SP

How exactly do I contact them?

Message 3 of 4
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Polycom Employee

Re: PCAP only gathering 5000 Lines in PDMS-SP

Hi @DanielSClarity 

Currently, the PCAP limits can capture up to 1hr(3600s) and max of 16MB of traces.
If your device is still having issue to capture the traces, please send us your MAC/SN of the device.

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