PDMS-E Cloud Issues and configuration concerns

[Anonymous]

Hello,

I didn't see a specific subsection for PDMS-E here and it looks like other posts of that nature are tagged cloud but in the Voip Phone section. If that's preferred or other information is needed, please let me know. 

Platform: VVX601

Version: 5.9.3.2857

Base profile: Lync

Issues:
Cloud Services seem incredibly impaired(Almost every link fails and goes to the System in error) today and the banner about the System is in Error issue has been up since the 11th of this month. (https://status.plcm.vc/) I also have a warning about not having a valid license (A Polycom Device Management Service license is missing or expired. Please obtain and activate a service license. Otherwise, the Management Agents will be automatically dropped if you have Cloud Relay Deployed.) at the top of my page but I've confirmed our license(PDMS-AUDIO) is in place and in good standing. 

I've confirmed there are no firewall or filtering rules blocking 443 and that there aren't other blocks or violations being reported connected to my test phone IP, but it is not getting any of the configuration I've set in the cloud. Previously while testing we'd gotten this and two other phones to show up in device manager and take some config changes, but the way configurations are or aren't applied doesn't seem consistent so I'm looking for assistance. 

Thank you,

Colen

[SteffenBaierUK]

Hello @CShields ,

Welcome to the Poly Community.

There are issues with PDMS-E at present either causing the License Error message or Service in Error message.

We are working on these and can only apologize for the inconvenience caused.

Please everybody else subscribe to status updates via https://status.plcm.vc 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Thank you very much for the prompt reply. Do you happen to know if the current issues would be impacting the ability to provide already set provisioning information to newly connected phones/equipment? Alternately, would it be possible to work around this with Zero Touch Provisioning or another option that isn't an on-premise FTP provisioning/boot server? 

Thank you,

Colen

[SteffenBaierUK]

Hello @CShields ,

You should really open a ticket for such queries.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier