PDMS-E Device Software doesnt upgrade

[IT Support VA]

Hello,

I have a Profile that has only one configuration attribute:

- Software = Polycom Phone - UC_Software_5_9_4_release_sig_split

I have deployed this profile to a device group but the devices do not upgrade to this software version.  The issue may be related to an error message that I receive when accessing the configuration profile.  I see a message that says "Error: Couldn't find software image".

Does anyone know how I am supposed to deploy newer software via PDMS-E?  I am obviously not doing something right.

Thanks,

Matt

[SteffenBaierUK]

Hello @IT Support VA ,

Welcome back to the Poly Community.

Please open a support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Brad_W]

Did you ever figure this out?

[IT Support VA]

No, I have not. I would love to know how to do this.

[SteffenBaierUK]

Hello @IT Support VA 

around 2 months ago I provided you with the next step aka to open a support ticket. Our dedicated Support team for a service you pay for could have worked with you in this time.

@Brad_W  I had originally replied >here< so if this did not work out for you please go ahead and get this into support as well.

Best regards

Steffen Baier