Re: PDMS-E Device Software doesnt upgrade

IT Support VA · ‎12-19-2019

Hello,

I have a Profile that has only one configuration attribute:

- Software = Polycom Phone - UC_Software_5_9_4_release_sig_split

I have deployed this profile to a device group but the devices do not upgrade to this software version. The issue may be related to an error message that I receive when accessing the configuration profile. I see a message that says "Error: Couldn't find software image".

Does anyone know how I am supposed to deploy newer software via PDMS-E? I am obviously not doing something right.

Thanks,

Matt

SteffenBaierUK · ‎12-19-2019

Hello @IT Support VA ,

Welcome back to the Poly Community.

Please open a support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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