Re: PDMS-E Device Software doesnt upgrade

IT Support VA · ‎12-19-2019

Hello,

I have a Profile that has only one configuration attribute:

- Software = Polycom Phone - UC_Software_5_9_4_release_sig_split

I have deployed this profile to a device group but the devices do not upgrade to this software version. The issue may be related to an error message that I receive when accessing the configuration profile. I see a message that says "Error: Couldn't find software image".

Does anyone know how I am supposed to deploy newer software via PDMS-E? I am obviously not doing something right.

Thanks,

Matt

SteffenBaierUK · ‎12-19-2019

Hello @IT Support VA ,

Welcome back to the Poly Community.

Please open a support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Brad_W · ‎02-23-2020

Did you ever figure this out?

IT Support VA · ‎02-23-2020

No, I have not. I would love to know how to do this.

SteffenBaierUK · ‎02-23-2020

Hello @IT Support VA

around 2 months ago I provided you with the next step aka to open a support ticket. Our dedicated Support team for a service you pay for could have worked with you in this time.

@Brad_W I had originally replied >here< so if this did not work out for you please go ahead and get this into support as well.

Best regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's