Hello,
I have a Profile that has only one configuration attribute:
- Software = Polycom Phone - UC_Software_5_9_4_release_sig_split
I have deployed this profile to a device group but the devices do not upgrade to this software version. The issue may be related to an error message that I receive when accessing the configuration profile. I see a message that says "Error: Couldn't find software image".
Does anyone know how I am supposed to deploy newer software via PDMS-E? I am obviously not doing something right.
Thanks,
Matt
Hello @IT Support VA ,
Welcome back to the Poly Community.
Please open a support ticket.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Did you ever figure this out?
Hello @IT Support VA
around 2 months ago I provided you with the next step aka to open a support ticket. Our dedicated Support team for a service you pay for could have worked with you in this time.
@Brad_W I had originally replied >here< so if this did not work out for you please go ahead and get this into support as well.
Best regards
Steffen Baier