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PDMS-E Device Software doesnt upgrade

Occasional Contributor

PDMS-E Device Software doesnt upgrade


I have a Profile that has only one configuration attribute:

- Software = Polycom Phone - UC_Software_5_9_4_release_sig_split


I have deployed this profile to a device group but the devices do not upgrade to this software version.  The issue may be related to an error message that I receive when accessing the configuration profile.  I see a message that says "Error: Couldn't find software image".


Does anyone know how I am supposed to deploy newer software via PDMS-E?  I am obviously not doing something right.




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Polycom Employee & Community Manager

Re: PDMS-E Device Software doesnt upgrade

Hello @IT Support VA ,


Welcome back to the Poly Community.

Please open a support ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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