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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

I have a Profile that has only one configuration attribute:

- Software = Polycom Phone - UC_Software_5_9_4_release_sig_split

 

I have deployed this profile to a device group but the devices do not upgrade to this software version.  The issue may be related to an error message that I receive when accessing the configuration profile.  I see a message that says "Error: Couldn't find software image".

 

Does anyone know how I am supposed to deploy newer software via PDMS-E?  I am obviously not doing something right.

 

Thanks,

Matt

4 REPLIES 4
HP Recommended

Hello @IT Support VA ,

 

Welcome back to the Poly Community.


Please open a support ticket.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Did you ever figure this out?

HP Recommended
No, I have not. I would love to know how to do this.
HP Recommended

Hello @IT Support VA 

 

around 2 months ago I provided you with the next step aka to open a support ticket. Our dedicated Support team for a service you pay for could have worked with you in this time.

 

@Brad_W  I had originally replied >here< so if this did not work out for you please go ahead and get this into support as well.

 

Best regards

 

Steffen Baier

 

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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