I have a Profile that has only one configuration attribute:
- Software = Polycom Phone - UC_Software_5_9_4_release_sig_split
I have deployed this profile to a device group but the devices do not upgrade to this software version. The issue may be related to an error message that I receive when accessing the configuration profile. I see a message that says "Error: Couldn't find software image".
Does anyone know how I am supposed to deploy newer software via PDMS-E? I am obviously not doing something right.
Hello @IT Support VA ,
Welcome back to the Poly Community.
Please open a support ticket.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Hello @IT Support VA
around 2 months ago I provided you with the next step aka to open a support ticket. Our dedicated Support team for a service you pay for could have worked with you in this time.