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PDMS User Login

Occasional Contributor

PDMS User Login


I am having an issue configuring user logins to the PDMS site.  I am in the Administration section and have configured the built in O365 Authentication Provider.  I then create a user using their O365 UPN.  When the user tries to login via the O365 account they receive a message "You don't have permissions to access this portal. Please contact your administrator or login with another username." However - the user can login using their configured email/password.


I am wondering what steps I need to take to associate their UPN with their polycom account.




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Polycom Employee & Community Manager

Re: PDMS User Login

Hello @IT Support VA ,


Welcome back to the Poly Community.

Please open a support ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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