Plantronics + Polycom. Now together as Poly Logo

Polycom Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Trio 880 Mulitple Lines

chadlevi
chadlevi
Occasional Visitor
‎04-04-2019 08:32 AM
‎04-04-2019 08:32 AM

Trio 880 Mulitple Lines

We just started using the PDMS and I am attempting to confirued my templates.  Previously we downloaded the configuration from a thumb drive and used the following. 

TrioMultipleLines

OpenSip - Server - Line 2 

Opensip - User-Registration - LIne 2

 

We configure our trios with Line 1 for Skype and line 2 with a ShoreTel line.  Does anyone know what profile would give me the multiple lines?  I tried Hybrid-Dialplan-Skype-Opensip-Template

 

Message 1 of 2
0 Kudos
Reply
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎04-05-2019 04:43 AM
‎04-05-2019 04:43 AM

Re: Trio 880 Mulitple Lines

Hello @chadlevi ,

 

welcome to the Polycom Community.

 

We need some basic information:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst you already provided some of the requested we may need all of these details. This may not directly impact any possible answer the community can provide, but it does enable Polycom to have an overview of the current software used.

 

In addition providing for example the software version allows us to comment on a feature which may not be enabled in an older version.

 

In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

The Hybrid-Dialplan-Skype-Opensip-Template here:

 

PDMS_E_01.png

 

Enables the Hybrid Registration via the reg.limit parameter:

 

PDMS_E_02.png

 

This allows you to provide the Skype for Business credentials via the Phone UI or Web UI and the same for Line 2 for ShoreTel.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2
0 Kudos
Reply