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Trio 8800 stays unlicensed in PDMS-E

Advisor

Trio 8800 stays unlicensed in PDMS-E

Dear,

we got a Trial for the PDMS-E. 

I configured the cloud relay and this is fine and online. I did register there two of our Trio8800, they are also online. But somehow they do stay unlicensed. (See Screenshots)

Is it the wrong type of license? I also can not reboot them, I assume an issue because of the unlicensed status.

Firmware of the Trios is 5.9.0.11421

I want to configure it for upgrade firmware and push settings to the devices

Kind regards and thanks

Sven

 

 

6 REPLIES 6
Polycom Employee & Community Manager

Re: Trio 8800 stays unlicensed in PDMS-E

Hello @Proxy00 ,

 

Welcome back to the Poly Community.

 

PDMS-E is not really a platform we can support via the medium of a community forum.

 

I suggest you work with who supplied you with the Trial license as there are too many factors we would need to check.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




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Please be aware:For questions about the type of support to expect please check here

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 7
Advisor

Re: Trio 8800 stays unlicensed in PDMS-E

Hey Steffen,

 

I just went to the PDMS website and signed up for a trial. Then I checked the guide on how to set everything up.

So can I contact polycom directly?

Kind regards

Sven

Message 3 of 7
Polycom Employee & Community Manager

Re: Trio 8800 stays unlicensed in PDMS-E

Hello @Proxy00 ,

 

apologize, I mistook this for our RealConnect service. I would suggest working with your Polycom reseller via one of the Trio's serials/MAC's.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Polycom Employee

Re: Trio 8800 stays unlicensed in PDMS-E

@Proxy00 It looks like you just did the cloud registration workflow which is used today just for the Alexa integration in PDMS-E.  

 

For now, PDMS-E would need you to use the service as the device's provisioning server if you intend to support the workflows that you mention in your post.

 

Once you point your device to PDMS as a provisioned endpoint, then you will see it switch to a licensed device and it will work for what you mention. 

Message 5 of 7
Advisor

Re: Trio 8800 stays unlicensed in PDMS-E

Message 6 of 7
Highlighted
Polycom Employee

Re: Trio 8800 stays unlicensed in PDMS-E

for the most part, yes.

 

Basically, in PDMS-E you go to Provisioning Settings.  On the Provisioning Service Address, you can setup a vanity URL, or just use the default t#### for your unique address which is specific to you as a customer.

 

pdms_e_Provisioning.png

 

Then on the Provisioning Account Tab, define the username and password you want to provision your devices with.

 

PDMS_E_02.png

 

With that information, go over to your Trio/VVX and then from the web admin (could be done with DHCP options or from the phone, i'm just faster at typing on the web), and under Settings > Provisioning Server, set the server type to HTTPS, then fill in the information from PDMS.

 

PDMS_E_03.png

 

This will allow PDMS to become the config server, unto which you would then use the information at that link you set to start setting up all of the Configuration Profiles and getting all the specifics to your environment properly done.

 

if you are using another config server, like FTP or from another service, you'd need to either need to migrate your configuration or for the time being, create a Config Profile in PDMS that uses the attribute of CONFIG_FILES and for the value, just point it to your existing config server.  

 

the redirect could even redirect the protocol, i.e. ftp://user:password@1.2.3.4/my/files/here.cfg and can be a comma-separated list.  Just remember to point to the config files and not the mac.cfg

Message 7 of 7